Excessive communication causes a negative impact on work


ICTs (Information and Communication Technologies) is a part of our personal lives, relationships, education, culture, and an integral part of goods and services production and jobs.

In all these areas, ICTs have become a blessing.  Whether it is contacting loved ones who live in different places or studying abroad, communication has become effortless due to technology. Making virtual visits to the Louvre, MOMA, British Museum of Natural History is now possible, and people living away can take advantage of these fantastic opportunities.

But in employment, the continuous reception of calls, SMS, WhatsApp, videoconferences, notifications hamper workers’ concentration and productivity and even cause adverse effects, as has been commented by leading researchers.

Larry Rosen and Alexandra Samuel already pointed out in 2015, in the Harvard Business Review, «digital overload can be the defining problem of today’s workplace,» a hyper-communication that causes «we lose time, attention and energy in information and unimportant interactions.»

And today, after the Covid-19 pandemic, the situation has worsened, and the use of ICTs has grown exponentially.

A reality that we should sensitize ourselves to is that moving away from digital communication platforms would make remote work difficult for companies and workers as ecosystems and communities. But yes, in troubling circumstances, we can and must «adjust» to our benefit to favor a truly positive digital culture that makes us more productive and happy without compelling ourselves to be techno addicts.

For achieving goals, we are sharing with you these recommendations:

  • 1) Give some degree of authority to your teams and don’t ask the management for updates continually or sending emails or messages too frequently.
  • 2) Define healthy communication policies against 24/7 connectivity. Amy Blankson, a leadership consultant, recommends you to stick to work hours and avoid sending messages after work hours, on weekends, and vacations. It’s a healthy practice and easy to do.
  • 3) Refuse micromanagement!  Tight control over small decisions and details can generate excessive stress levels on work teams.
  • 4) Get used to turning off or putting away phones in maximum concentration hours to reduce distractions, or rely on software like RescueTime to track productivity and block constant receipt of notifications.
  • 5) And finally, leave work at work. When the workday is over, disconnect yourself from working matters, dedicate yourself or your family and friends, or engage yourself in a hobby.


As you can see, these are valuable suggestions that will allow you to keep visual fatigue control, body exhaustion, and stress at bay and improve your interpersonal relationships.

There is no doubt that communication platforms are excellent tools for social well-being and productivity. The most important thing to keep in mind is to manage it in our favor.

In his celebrated book HIT REFRESH, Satya Nadella, president and CEO of Microsoft, referred to techno-stress and has proposed:

«We can learn to refresh and restore ourselves during workdays as if we had a Refresh Button.  When we feel that work tensions invade us, try to release them either through timeout resources, doing some exercise or stretching, or fulfilling a hobby we love.»

In this way, we can regain our willingness to work and achieve maximum productivity without being victims of burnout. Something similar to what we do with computers when we feel them working slow or inefficient, we set them up again by pressing the Refresh Button.



Julio Juárez Soriano

Senior Copywriter

Marketing Department, Interfell Corp.